Dear GRIGRI 2 Owner,
Thank you very much for your response and understanding. To expedite the return process, please fill out
the form below to get a Return Authorization (RA) number and return shipping instructions. This is the quickest way for you to get a replacement GRIGRI 2.
Please fill out this form only if you have a GRIGRI 2 that is affected by this recall (GRIGRI 2s with serial numbers with the first five digits between 10326 and 11136) AND your return address is in the United States and Canada.
For other countries, please visit http://www.petzl.com/en/outdoor/recall-replacement-grigri-2 to find a list of Petzl distributors.
If you have already received a Return Authorization (RA) number or you have a question about the process, please call (800) 932-2978 or email firstname.lastname@example.org.
Note: This tool is for end users only. If you are a Petzl dealer, please contact your in-house Customer Service Representative.
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Contact Information - Please provide a UPS deliverable address when possible.
Comments - Please list Color, Serial Number and Quantity of GRIGRI 2 that need to be returned.
Upon clicking submit, you will receive a confirmation page and will also be emailed instructions.
Thank you for your business and patience during this recall process.
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